• Summarising key takeaways through individual reflection.

• Regular personal practice sessions, complemented by one-to-one consultations with peers and the trainer.

• Adhering to email etiquette for professional exchanges.

• Establishing rules for impactful email communication.

• Deciding when to opt for phone or in-person discussions over emails.

Learn how ChatGPT and other advanced writing tools can help save you hours.

• What is business writing, and why does it matter?

• Applying the fundamental principles of good business writing.

• The four-step process for better business writing:

• Creating your message with clear aims and focus on your reader and objectives.

• Embracing the ABC principle: Accuracy, Brevity, Clarity, supported by best practices.

• Online tools to help create and craft effective written communication include ChatGPT, Grammarly, and others.

Microsoft Word features 

• Structure and Planning: How to craft a clear structure and plan content for maximum impact.

• Data Presentation: The best way to use charts, graphs, and visuals to support arguments and enhance understanding.

• Executive Summaries:  How and when to write concise and informative summaries that capture the essence of your report.

• Grammar rules and using bullet points, capitals, and headings correctly.

• Advanced editing skills to enhance clarity and conciseness.

• Specialist proofreading methods tailored to various document types.

• Engaging Your Audience: Techniques to captivate and retain reader interest.

• SEO Basics: Integrating keywords and SEO strategies to enhance online visibility.

• Tone and Voice Consistency: Maintaining a consistent brand voice to build trust and recognition.

• Strategies to persuade and influence effectively.

• Building a convincing narrative to guide the reader.

• Proactively addressing and countering objections.